Q: As the third round of city-wide nucleic acid testing is to begin, how can I take the test?
A: Please go to the sampling collection points with a valid ID card and ask the staff to enter your ID information to the system.
Q: How can I get a bilingual nucleic acid test report in Chinese and English within 24 hours after taking the test?
A: You can go to the following hospitals:
(1) Taikang Xianlin Drum Tower Hospital
Address: No. 188, Lingshan North Road, Qixia District, Nanjing, Tel: 4000195522 ext. 1
(2) Nanjing Drum Tower Hospital
Address: No. 321, Zhongshan Road, Gulou District, Nanjing, Tel: 025-83106666
(3) Jiangsu Province Hospital
Address: No. 300, Guangzhou Road, Gulou District, Nanjing, Tel: 025-83714511
(4) Nanjing First Hospital
Address:No. 68, Changle Road, Qinhuai District, Nanjing, Tel: 025-52271000
Q: How can I get my Jiangsu health code/health code?
A: There are two ways to get your health code.
(1) Please download the National Government Service Platform APP, register with a valid ID card and fill in information as required to obtain your health code.
(2) Please go to the bank to apply for a debit card, use the debit card to register the Alipay software, enter Jiangsu health code (“Su Kang Ma” in pinyin) in its search bar, and follow relevant instructions to obtain your Jiangsu health code.
Q: What can I do after my flight is suspended?
A: Subject to the dynamics of the epidemic, flights will be reopened in an orderly way when the situation improves. Please stay in Nanjing if departure is not necessary, take personal protective measures, and patiently wait for a better control of the epidemic.
Q: What should I do since my visa is about to expire?
A: Before your visa expires, please go to the Entry-Exit Certificate Service Center of Nanjing Public Security Bureau to apply for an extension (address: No.173, Baixia Road, Qinhuai District, Nanjing, tel: 025-84420004).
Q: What should I do as my Jiangsu health code has mistakenly turned yellow?
A: Please refer to the following steps to check your health code status.
(1) If you are a close contact, or semi-close contact of a confirmed case, you are required to be quarantined in designated spot.
(2) If you have visited Nanjing Lukou International Airport since July 10th, and you have a certificate of purchasing air ticket, you are required to be quarantined in your home. If the quarantine in your home is not applicable, you are required to be quarantined in designated spots.
(3) If you have visited Nanjing Lukou International Airport since July 10th for longer than 30 minutes, but haven’t use public items in the airport, you can take the nucleic acid testing (NAT) for 3 times. Those three times should gap more than 24 hours, and with different methods. If all the results are negative, your health code could turn green.
(4) If you have visited Nanjing Lukou International Airport since July 10th but stayed there for no more than 30 minutes and haven’t entered any terminals, please take the nucleic acid testing (NAT) for 1 time. If the result is negative, your health code could turn green.
(5) If you have taken public transportation passing the airport since July 10th, but haven’t visited the airport, you can report to your community staff. They will check and turn your health code green.
(6) If you want to know more information to apply the turning of health code, please contact your community staff, or call 025-12345.
Q: Why can’t I get vaccinated recently?
A: Recently, since all medical staff have been engaged in nucleic acid testing and epidemic prevention and control work, the service for vaccination against Covid-19 in Nanjing has been suspended. Vaccination will resume when the epidemic has been better curbed. Please be patient and wait for the notice.
Q: Faced with the epidemic, I often feel anxious, what should I do?
A: Please follow the official public account of the Medical Psychology Department of Nanjing Brain Hospital:Nanjing Brain Medical Psychology and learn to conduct self protection on personal psychology. If the psychological problems you confront is rather serious or complicated and you have had obvious and lasting psychosomatic response, please call the 24-hour Jiangsu Provincial Psychological Crisis Intervention Hotline (Psychological Assistance Hotline for Nanjing Epidemic Response): 025-83712977 or 12320 ext. 5.
Q: Who else can I consult with if I have questions not listed above?
A: If you cannot speak Chinese,please dial the 24-hour multilingual hotline: 68787300
