East China’s Jiangsu province has continued to deepen the reform of government administrative services since the beginning of this year with a view to improving the functions of government services, optimizing business processes, improving service quality and service satisfaction.
The Administrative Examination and Approval Bureau of Xuzhou Economic and Technological Development Zone has set up a silver-white "smart" space capsule in the 24-hour self-service government service area with a row of government express cabinets installed next to the space capsule.
Li Qian, Pre-examination Agency Section, Administrative Examination and Approval Bureau, Xuzhou Economic and Technological Development Zone
This is the self-service equipment that will be launched soon in our Economic Development Zone. The visitor can put his ID card induction area, select the business to be handled according to the system prompt, and the cabin door will automatically open.
The "cabin door" mentioned by the staff refers to the cabinet door of each government service express cabinet. After the cabinet door is opened, the customer can put the declaration materials into the express cabinet.
The staff can scan the code to pick up the documents for approval after starting to work on the second day.
Zhang Jun, Pre-examination Agency Section, Administrative Examination and Approval Bureau, Xuzhou Economic and Technological Development Zone
Our smart space capsule is mainly for the convenience of enterprises and citizens who want to submit application in non-working days.
Traditional self-service planes are generally dedicated to special planes, and the smart "space capsule" provides 24x7 service and full-featured service specifications by independently carrying out a number of businesses.
The data in the so-called "space capsule" is fully connected with the "e-window" platform to realize resource sharing. All kinds of approval business processes, processing elements and processing time limit can be queried through self-service equipment, and the processing navigation and processing progress can be seen at a glance.
Zhenjiang Real Estate Registration and Trading Center has added a complaint window to deal with the problems that enterprises and people fail to handle successfully or fail to handle on site for many times due to various reasons after submitting application materials online and offline.
Zhu Feng, Chief of Business Department of Zhenjiang Real Estate Registration and Trading Center
One of the original purposes of setting up the complaint window is to turn difficult things into easy ones, and try to do things that can't be done. The center sent some staff with high quality and strong business ability and excellent service attitude to attend to the daily reception.
