Since the launch of education campaign on study and implementation of Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, Jiangsu Transportation Holdings Co., Ltd. has conducted in-depth research on the front line, promptly identified problems, implemented rectification, and solved development problems through learning and promoting innovation.
In the first half of the year, Jiangsu recorded 393 million vehicles at the exit of highways, which is 1.1 times higher than the same period in 2019.
Some drivers and passengers, however, complained that the 96777 service hotline of Jiangsu Expressway was not smoothly connected, especially during the peak period of holidays by failing to address some consultation and alarm calls in time.
Jiangsu Transportation Holdings Co., Ltd. made prompt rectification by optimizing the problems found in the research.
“We have strengthened our intelligent construction by deploying online voice navigation, adding consultation channels, and creating a ‘96777+public media+internet’ communication matrix. We have effectively made improvement with the overall connection rate reaching over 90%”, Qian Min, Manager of Customer Service Center, Jiangsu Expressway Network, said.
With the accelerated promotion of new energy vehicle, the need is increasingly urgent for the expansion and upgrading of charging station in high-speed service areas, especially during peak travel periods such as holidays, drivers face problems such as queuing for charging and long waiting times.
In view of the "range anxiety" of new energy vehicles during holiday travel found in the survey, Jiangsu Transportation Holdings Co., Ltd. has made active improvement by increasing charging piles and shortening the time for charging. The company has increased the number of charging piles from 790 to 919 since the start of this year.
“It's much more convenient now than before. I can take a break when the car is being charged”, Li Xiang, NEV Driver, said.
“We have communicated and coordinated with national grid automobile service providers and other units to explore ways to alleviate the difficulty of charging during peak hours by expanding the charging network and increasing the pilot of ultra fast charging for mobile devices. Pilot construction of super fast charging piles in Huanglishu, Baimi and some other service areas has improved the charging efficiency of single vehicle by 60%”, Zhang Xiya, Deputy Director of the Operations Department of Jiangsu Transportation Holdings Co., Ltd., said.
“We will study and implement the important speech delivered by General Secretary Xi Jinping during his inspection tour to Jiangsu, focus on the core functions of comprehensive transportation infrastructure investment and financing and highway operation management in the province, promote high-quality development of enterprises, continuously meet the public's demand for easy travel, and better serve the overall economic and social development of the province”, Sun Xibin, Deputy General Manager of Jiangsu Transportation Holdings Co., Ltd., said.
